Citrix License Service Will Not Start Error 1067
Written by admin on June 28, 2010 – 10:19 am -An error occurred while making the requested connection.
Users are reporting that after logging into the web interface they receive the following error when trying to launch an application, "An error occurred while making the requested connection." After logging in to the Xenapp Licensing server you notice that the Citrix licensing service is stopped. When you try to start the service you receive the following error, “Could not start the Citrix Licensing Service on Local Computer. Error 1067: The process terminated unexpectedly." The event log is that lmadmin.exe is failing under Event ID 1000.
Citrix Licensing Service Will Not Start
At first, when I started troubleshooting this issue I was searching for the message, "An error occurred while making the requested connection." I came across this article that says to modify the WebInterface.conf file in order to resolve the issue. After making this change the error continued to show up and users could not launch any applications from the web interface. Looking at the services I noticed that the Citrix Licensing service was stopped. I tried many times to get the Licensing service to start, adjusted the recovery options to restart the service, but nothing would work. I also rebooted the licensing server which has cleared up similar issues in the past but the Licensing service was still failing. After doing some research everyone was pointing to this article on the Citrix Knowledge Center. I tried to follow the steps by moving the .lic files out of the licensing folder, but this article was written for an older version and some of the services mentioned did not exist. After over an hour of troubleshooting I decided to un-install and re-install the Citrix Licensing Management Console. Once this was complete I checked the licensing service and it was not started. I tried to access an application from the web interface but was still getting the error. I had log in to MyCitrix account and download the license file again and import to the License server. Went back to the web interface and successfully launched an application.
Resolution
This ultimately ended up being an issue with the Citirx License Server. The steps I took to resolve are as follows:
- Re-install the Citrix Licensing Management Console.
- Download your license file from your MyCitrix account.
- Import the license file through the Licensing Management Console
Tags: citrix, error 1067, evend id 1000, license, licensing, server, service, xenapp
Posted in Citrix, Software, Software Configuration | 4 Comments »
4 Responses
to “Citrix License Service Will Not Start Error 1067”
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- Jun 28, 2010: Citrix XenApp Platinum License Error Invalid Host ID
By Dave on Mar 4, 2011 | Reply
I had a similar issue after the licensing server had an unclean shutdown. I found resolve by: Uninstalling Licensing Server, it keeps your license files in the MyFiles folder in the install directory (I just left these there), Reinstalled Licensing Server, set port and login parameters. Viola! The Licensing Service started back up and all appropriate licenses were in place.
Hope this helps anyone else that may stumble across this problem.
By admin on Mar 4, 2011 | Reply
Dave,
Thanks for the comment, hopefully it will save someone out there some headaches. Its been a little while, but if I remember correctly when I was having my licensing issue it had something to do with the license server thinking that the license was a temporary license even though it was downloaded from the MyCitrix account.
By Paul Schwartz on Mar 16, 2011 | Reply
This happened to me after updating to JRE 6_24. I reverted to 6_20 and i was able to reinstall the license service.