Citrix XenApp Platinum License Error Invalid Host ID

Citrix XenApp License Error Invalid Host ID

Written by admin on May 25, 2010 – 1:48 pm -

PROBLEM

You are trying to allocate licenses for a Citrix XenApp (Presentation Server) Platinum 6.0 server, but are receiving the following error : Error on “License Server Name” field: Invalid HOST ID xxxx.

RESOLUTION

To resolve this issue you need to use the filter button so that only XenApp is displayed. The reason for this is because XenApp uses the hostname to allocate licenses, but the citrix WANScaler Client uses a hardware MAC address to allocate licenses, resulting in the error mentioned above.

Follow the steps below in order to work around this issue.

1. Log on to My Citrix.

2. Highlight Choose a toolbox and select Activation System/Manage Licenses from the list.

3. From the current tool dropdown list, select View Licenses.

4. Next to the unallocated license you wish to allocate, click on the link Click to allocate.

5. Follow the prompts to allocate the license.

6. When prompted to Select Licenses to Allocate, highlight one product, such as "XenApp Platinum" and click on Filter products. Only XenApp Platinum should be appearing now.

7. Enter the quantity to allocate, enter the Hostname of the license server and, at the bottom of the page, select Allocate.

8. Download the license file.

9. Repeat steps 1 through 8 for the remaining products.

Note: In case you own WANScaler hardware appliances, you must allocate the WANScaler Client licenses to the Host ID of your hardware appliance (you can find the Host ID on your WANScaler under system tools). In case, you do not own WANScaler hardware appliances yet, there is no need to allocate the WANScaler Client licenses.

Citrix XenApp Platinum Edition for Windows: The Official Guide